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Last updated: June 2026. — This is a courtesy translation. In the event of any discrepancy, the French version of these Terms and Conditions of Sale shall prevail (see Article 19).
These Terms and Conditions of Sale (T&Cs) govern the relationship between:
Chloé PEYRACHE, micro-entrepreneur, residing in PARIS (75016) (France), 138 Avenue Victor Hugo, carrying out her business under the trade name “Clo'évasion”, registered with the Trade and Companies Register of PARIS under number 104 608 542 (hereinafter “the Provider”),
And any natural person of legal age acting for non-professional purposes (hereinafter “the Client”).
These Terms and Conditions of Sale apply uniformly to all services offered by the Provider, including in particular advisory services by video call, documents delivered in PDF format, as well as personalised travel guides, regardless of the order medium.
These elements constitute the performance arrangements of a single intellectual-services engagement, subject to these terms in their entirety.
The Terms and Conditions of Sale prevail over any other document of the Client.
In accordance with articles L.111-1 et seq. of the French Consumer Code, the Provider supplies the Client, prior to any order, in a legible and comprehensible manner, with all essential information relating to the service, in particular:
This information is specified in the quote or equivalent document sent to the Client.
The Provider offers exclusively advisory services for the organisation of personalised travel, in France and abroad, aimed at a clientele of mostly solo travellers acting for non-professional purposes.
These services include in particular:
1) One-off advisory service (video call)
2) Main service (travel guide)
The summary document and the travel guide constitute intellectual advisory deliverables provided as part of the travel-guide service.
The final travel guide is delivered to the Client in digital and/or paper format.
The services offered by the Provider form part of a single overall engagement to support travel organisation, which may comprise several complementary or successive services (advisory video call, summary documents, travel guide).
Each service retains its own nature and its distinct mode of performance. The services may be ordered separately or as part of the same travel project. Each service retains its legal and financial autonomy.
These Terms and Conditions of Sale apply to all services, deliverables and contractual exchanges, without distinction between the formats or media used.
They govern in particular:
The Provider:
The Client contracts directly with the selected third-party providers (transport, accommodation, activities). The transmission of booking links or provider references constitutes neither a booking, nor an intermediation, nor a mandate granted by the Client to the Provider.
The Provider acts under an obligation of means and does not guarantee the achievement of any particular result. This distinction constitutes an essential condition of the contract.
Advice is provided on the basis of the information available at the time of the service and on the choices expressed by the Client. The Provider undertakes to provide this advice with all the reasonable diligence expected of a professional.
No obligation of result is owed as to the actual completion of the trip or to the Client's satisfaction with their choices made with third-party providers.
The Provider's services are exclusively intellectual and advisory in nature.
The deliverables provided to the Client (PDF, travel guide, recommendations, etc.) constitute analysis and recommendation materials, with no contractual value vis-à-vis third-party providers.
The main service includes up to two (2) revision cycles, understood as a coherent series of modifications relating to:
Each revision cycle corresponds to a set of modifications submitted as a group by the Client.
The following do not constitute included revisions:
Any request exceeding this scope is considered a complementary service subject to a prior quote accepted by the Client.
On a purely commercial and discretionary basis, the Provider may, upon the subsequent subscription to a travel-guide service, grant a partial reduction in the price of the advisory video-call service initially carried out.
This reduction:
The contract is formed exclusively by:
Approval of the quote and payment constitute full and complete acceptance of these T&Cs.
Any validated order is firm and final, subject to the mandatory legal provisions applicable to the consumer Client.
The Client is informed that a processing time of five (5) weeks before the departure date is recommended in order to ensure optimal performance of the services.
Orders placed within a shorter period than this threshold may be accepted or refused by the Provider depending on its organisational capacity and the technical feasibility of the service.
In the event of acceptance, the delivery times may be adjusted accordingly, after informing the Client.
The price is payable according to the following terms:
The exact terms are specified in the quote.
In the case of split payment, the Provider reserves the right to suspend the delivery of the documents until the balance has been paid in full.
Failure to pay the balance results in the suspension of performance, without prejudice to the amounts already due.
The Provider reserves the right to refuse any order on legitimate grounds, in particular in the event of:
Any refusal is notified to the Client before the contract is definitively formed.
Online sales: the Terms and Conditions of Sale must be accessible and accepted by the Client before any payment, via a checkbox or acceptance click, in accordance with articles L.221-5 and L.221-6 of the French Consumer Code.
Offline sales: the Client must sign or check the quote and the Terms and Conditions of Sale for the order to be validated.
The service is performed within the time indicated in the quote or, failing that, within a reasonable time given the intellectual nature of the service.
In the event of a delay attributable to the Provider, the Client may instruct the Provider to perform the service within an additional reasonable period, not exceeding 30 days from the conclusion of the contract.
Failing performance within this period, the Client may terminate the contract and obtain a refund of the sums paid, excluding costs already incurred for the service performed, within 14 days.
Exchanges (emails, quotes, confirmations, payments) constitute legal evidence of the order and of the Client's consent.
Approval of the quote and payment, online or offline, constitute an electronic signature enforceable against the Client.
For online sales, the platform must retain a timestamp and the acceptance of the Terms and Conditions of Sale.
The computerised data stored in the Provider's systems constitute admissible evidence. They constitute proof of consent and of the performance of the contract, enforceable against the Client pursuant to article 1366 of the French Civil Code.
In accordance with article L.221-18 of the French Consumer Code, the Client has a period of 14 days to exercise their right of withdrawal.
In accordance with article L.221-28 of the same Code, the Client may expressly request the immediate performance of the service before the expiry of the withdrawal period.
In this case, the Client expressly and separately acknowledges:
This acceptance is collected through a document separate from these T&Cs allowing it to be evidenced.
Prices are firm and expressed in euros.
They correspond to the services defined in the quote or contractual document accepted by the Client.
Payment is due:
In the event of late payment, penalties may be applied at the legal rate in force for consumers.
Any cancellation request by the Client gives rise, depending on the stage of progress of the service, to the following rules:
The start of performance is understood in particular as any personalised service undertaken at the Client's request (research, itinerary preparation, or video call).
The start of performance is understood in particular as:
Prices are firm and expressed in euros. Payment is due at the time of order. In the event of late payment, penalties will be applied at the legal rate in force for consumers.
In the event of cancellation by the Client:
Payment for the one-off advisory service (video call)
The one-off advisory service carried out by video call is payable in full at the time of order.
Given the nature of this service and its quick performance, the Client is informed that:
This acceptance and this waiver are collected by any means allowing them to be evidenced.
The Provider provides recommendations on an indicative basis.
The Provider does not act as an intermediary, travel agent or agent. It is only liable for the acts or failures of third-party providers in the event of direct and proven fault in the transmission of information.
The Provider endeavours to provide accurate and up-to-date information, within the limits of its means and the sources available.
The Client organises and carries out their trip under their own responsibility. They assume full responsibility for the bookings and acts made with third-party providers.
The Provider cannot be held liable for hazards related to the trip, except for fault directly attributable to its advisory services.
The Client acknowledges travelling independently.
This independence implies that the Client takes all necessary precautions, but does not exempt the Provider in the event of proven fault.
The Provider provides a travel-organisation advisory service of an exclusively intellectual nature.
Unless expressly stipulated otherwise, this service includes neither permanent assistance, nor real-time support, nor monitoring of the Client during the final preparation of the trip or during its course.
This document constitutes a standalone deliverable specific to the one-off advisory service. It is distinct from the documents that may be provided as part of a travel-guide service.
The service is deemed performed upon completion of the video call and the transmission of the PDF document.
The advisory service carried out by video call comprises a personalised remote consultation as well as the delivery of a summary document in PDF format setting out the main recommendations made during the exchange.
This document constitutes a standalone deliverable specific to the one-off advisory service. It is distinct from the documents that may be provided as part of a travel-guide service.
The service is deemed performed upon completion of the video call and the transmission of the PDF document.
These elements do not constitute a continuous assistance service or support over time.
They merely materialise the personalised recommendations made by the Provider at a given moment.
The main travel-guide service comprises the design of a personalised document as well as, where applicable, two revision cycles including adjustments relating in particular to accommodation, transport, activities or logistical elements, within the limits of the validated initial project.
These revisions constitute performance arrangements of the service and may not be treated as an extended assistance service.
Any request exceeding this framework may be the subject of a complementary service billed separately.
Unless expressly agreed otherwise, the Provider's engagement ends upon delivery of the agreed deliverables.
The Provider does not provide continuous monitoring or real-time assistance after delivery.
Any subsequent request for modification or support will be the subject of a new service.
This stipulation does not have the effect of excluding the applicable legal guarantees or the Provider's liability in the event of a proven non-conformity of the deliverables.
The Provider's engagement is deemed completed:
Any request after the end of the engagement relating to a modification, assistance or support will be the subject of a separate service, subject to a separate quote and invoicing.
The information provided by the Provider as part of its services, including in particular the advice given by video call, the summary documents in PDF format, as well as the travel guide and any other associated deliverable, is established on the basis of the data available on the date of its issue.
This information is provided on an indicative basis and is liable to change after its communication, in particular due to modifications beyond the Provider's control (pricing conditions, schedules, availability, local regulations, external events).
It is the Client's responsibility to carry out, before any booking or undertaking of their trip, the necessary checks with the providers concerned.
The Provider cannot be held liable for any modification occurring after the delivery of the deliverables, nor for the inaccuracy or obsolescence of the information resulting from a development external to its service.
The Provider is liable only for direct damage resulting from a proven fault in the performance of its contractual obligations.
It cannot be held liable for indirect damage such as, in particular, loss of opportunity, loss of profit or consequences related to services performed by third parties.
These limitations do not apply in the event of gross or wilful misconduct, nor to bodily injury, nor in cases where the law prohibits such a limitation.
The Provider declares that it is covered by professional civil liability insurance suited to the activity of travel-organisation advice, covering the damage that may arise in the course of the performance of the service.
In accordance with article 1218 of the French Civil Code, force majeure is understood as any event beyond the Provider's control.
The Provider cannot be held liable in the event of force majeure: natural disasters, conflicts, health crises, administrative decisions or events beyond its control. Events preventing performance by third-party providers are included.
In the event of force majeure, the parties' obligations are suspended.
If the impediment becomes permanent, the contract may be terminated without compensation on either side.
All content produced and transmitted by the Provider as part of its services, including in particular the video-call reports, the summary documents in PDF format, the travel guides, the itineraries, recommendations, accommodation selections, activities, logistical advice, as well as any other document or material provided to the Client (hereinafter the “Deliverables”), is protected by intellectual property law.
These Deliverables remain the exclusive property of the Provider.
The Client benefits from a strictly personal, non-exclusive, non-transferable right of use limited to the realisation of their personal trip.
Any reproduction, distribution, sharing, commercialisation, modification or use for commercial purposes or for third parties, in whole or in part, without the prior written authorisation of the Provider is strictly prohibited.
Any violation may give rise to legal proceedings on the basis of the French Intellectual Property Code.
Any dispute relating to the validity, interpretation, performance or termination of these Terms and Conditions of Sale will be submitted to the competent French courts in accordance with the rules of ordinary law.
In accordance with the provisions of the French Consumer Code, the consumer Client may bring proceedings, at their choice, either before the court of the place where they resided at the time of the conclusion of the contract, or before the court of the place of performance of the service.
The Provider may also bring proceedings before the competent courts under the same conditions provided for by the French Consumer Code.
Clarification on the place of performance of the service
It is expressly agreed between the parties that, in the case of intellectual services performed remotely (travel-organisation advice, creation of travel guides, summary documents and video-call services), the place of performance of the service is deemed to be the place of establishment or professional residence of the Provider, from which the services are performed and delivered.
The destination of the Client's trip has no bearing on the determination of the place of performance of the service.
These terms and conditions of sale are drafted in the French language. In the event that they are translated into one or more foreign languages, only the French text shall be authoritative in the event of a dispute. The fact that, where applicable, the usual exchanges between the seller and the consumer take place wholly or partly in a language other than French may in no case be considered a waiver of the application of these terms and conditions of sale or of any of their stipulations.
The French version prevails over any translation.
In accordance with articles L.612-1 et seq. of the French Consumer Code, the Client may resort free of charge to a consumer mediator, in particular with the Consumer Mediation Commission or with the existing sector-specific mediation bodies, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
The Provider is a member of the Fédération Nationale des Auto-Entrepreneurs.
The contact details of the competent mediator are as follows: CNPM-MEDIATION-CONSOMMATION, Centre d'Affaires Stéphanois, Immeuble l'Horizon, Esplanade de France, 3 rue J. Constant Milleret, 42000 SAINT-ETIENNE — https://cnpm-mediation-consommation.eu.
The data collected consists solely of the information necessary for the performance of the service and for invoicing.
It is kept for 3 years after the last order, unless otherwise required by law.
The Client has a right of access, rectification, objection and deletion upon simple request to the Provider's email address. The data is never transmitted to third parties except for the performance of the service.
For further details, the Client may consult the Provider's privacy policy available on the website.
In accordance with Regulation (EU) 2016/679, the Client also has a right to data portability.
The Provider offers gift vouchers enabling a travel-organisation advisory service to be offered as a gift.
The gift voucher constitutes a right of access to a specific service or to an amount usable with the Provider.
Gift vouchers are valid for a period of twelve (12) months from their date of purchase.
Upon expiry of this period, they become void.
However, the Client or the beneficiary may request an exceptional extension in the event of a proven impossibility to use it linked to a legitimate reason (in particular prolonged unavailability of the Provider or exceptional circumstances).
Gift vouchers are neither refundable nor exchangeable for cash.
The beneficiary of the gift voucher must contact the Provider in order to book their service.
The use of the gift voucher is subject to:
The gift voucher is usable by its beneficiary.
It may be transferred to a third party, under the responsibility of the initial beneficiary, without the intervention of the Provider.
The Provider cannot be held liable in the event of loss, theft or fraudulent use of the gift voucher.
If the value of the chosen service exceeds that of the gift voucher, the beneficiary must pay the difference.
No refund will be made if the value of the service is lower.
In accordance with article L.221-18 of the French Consumer Code, the purchaser of the gift voucher has a right of withdrawal of 14 days from the purchase, unless the voucher has been used before the end of this period.
La prise de rendez-vous en ligne sera activée très prochainement. En attendant, n'hésitez pas à nous contacter directement.
Nous contacter